All restoration companies want to provide best in class customer service.
However, it is often difficult for owners and managers to see things from the customer's perspective because they cannot be on every job. Feedback may come from a survey that a company employee recorded, or worse, from an adjuster who just received an unfavorable call from the customer about your team.
We provide real-time customer feedback through active job monitoring and thorough, direct survey results.
what makes us different
Partnering with Customer Service Advocates speaks volumes to your customers by showing how much you care about their concerns and their experience with your company. CSA gives your clients a place to express their raw experiences to a neutral third party person who has been hired on their behalf by YOU. Our advocates will be your ears to not only uncover problems before they are received by the adjuster, but to also find the hidden jewels in your exceptional, attentive employees. The details of the information gleaned during our monitoring and survey processes will be invaluable to your company and will give you the tools to make decisions that not only benefit the customer’s experience, but also move your company towards a customer service focused focus.
Finally, we provide intel you can easily see, trust, and use. Our team has many years of experience in the restoration industry, and we know how to draw out critical information from the customer and coach your employees in a way that will revolutionize your company's customer care approach.